Job Vacancy (Urgently)

ICTPS Company is seeking for:

 Customer Technical Support(CTS)

DEPARTMENT: Technology-Network Operations

Employment Type: Full time

FUNCTION: Customer technical support

Work Location: Cairo or Giza - 6_Oct

Job purpose:

-     To support Customer Care round the clock and resolve any arising customers problem and/or   report it to relevant parties.

-          To implement required testing with the agreed time frames.

 

Main Responsibilities:

 - Handling individual customer complaints either by solving or escalating to technical concerned Parties based on the complaint category.

 -Testing activities to ensure service availability with other operators (Roaming tests) and report test results to concerned parties (Roaming partners & Roaming Team).

-    Report & follow up Roaming problems & report the status/progress to all concerned parties (Customer Care, Roaming Team, O&M, etc…. )

-    Focal point between Customer Care and Network Operations.

-    Handling global incidents, doing the primary troubleshooting, escalating to the right technical party and sending SMS notifications and update.

-    Handling inbound and outbound roaming complaints as per the operational level agreement with the company operators and strategic partners.

-    Ensuring that end to end internal Service Level Agreements with other internal departments are met.

-    Weekly & Monthly reporting on Service Level.

-    Support 3rd Party connectivity Partners (Short Messaging Services) by testing & handling problems.

 

Nature of Work Work in shift basis 24x7

 

External Customers

      - Customer Care Department

    - Other network operators in Egypt and Worldwide.

  Internal Customers:  All teams in Technology

 Technical / Professional Expertise Education:

University degree.

 Work Experience:

Fresh graduates up to 2 years experience.

PC Knowledge:

Microsoft office and Internet browsing.

 Personal skills:

-Can work under pressure, active, hard worker.

-Very good communication skills.

-Ability to work in teams.

 Language Skills:

Fluent English Written and spoken

Kindly send your cv at:
hr@ictps.com

With subject: Job Vacancy (urgently)

PS:

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